Shipping

What countries does HealthyLeo deliver to?

We deliver orders to most countries around the world. Shipping times can vary however and remote areas will take longer to deliver to. Countries not shipped to currently: South Sudan, Palestine, North Korea. 

How long does shipping take?

In most cases our customers receive their order in 2 to 3 weeks. For a few orders it will take 3 to 5 weeks to arrive, please allow this time before contacting us about late delivery. Always feel free to contact us with any questions regarding delivery.

 

Will I have to pay customs or taxes on my package?

We declare our packages as low value and "gift", therefore most of the times customs will not stop the package. If it does happen however, it is the buyer's responsibility to deal with customs, as in every country and location the rules are different.

Where are the products shipped from?

We work with several suppliers worldwide in Europe, US and Asia. Depending on the products availability it will be shipped from one of these locations.

Warranty & Returns

What is your refund policy?

The refund policy applies to faulty or damaged goods. The buyer must provide evidence of a faulty product within 15 days of receipt to be eligible for a refund. The product will have to be returned to our warehouse.

How do I return an item?

Kindly contact our customer support through Facebook or email to receive details on returning the product.

What does the money back guarantee cover?

The full money back guarantee covers faulty, damaged or lost goods during transportation.

Payment

Can I pay cash on delivery?

Cash on delivery is not currently possible.

What payment methods are accepted?

We accept all major credit/debit that have online shopping enabled. As well as Paypal. If you would like to pay using another method, please contact us.

How long does it take to receive a refund?

The refund is immediate and the funds will arrive to your bank account within 5-10 business days. This is the average amount of time for the customer's bank to reverse the payment. In case of doubt feel free to contact us for a refund reference number.